Banking Service Quality
– Service quality in banking is a competitive field that includes factors such as speed of service, confidentiality, and the manner in which banking services are delivered.
– Appropriate working hours for customers, their reception, and the good reputation of employees’ interactions with clients are considered among the best factors for improving banking service quality.
Quality Management Unit Policy
The policy aims to enhance the quality of banking services and elevate performance quality to achieve excellence and sustainable development by establishing quality standards within the bank.
Quality Management Unit
The focus is on the customer by providing high-quality services that meet their needs and exceed their expectations, achieving the highest levels of quality, excellence, and efficiency, in order to achieve customer satisfaction.
