The Central Bank of Iraq has launched an electronic complaints platform with the following details:

The platform is an electronic link that redirects you to multiple interfaces to register any complaints related to electronic cards, bank accounts, or any financial services provided to you.

How to use the platform:

1. Access the link: https://complaint.app.cbi.iq.
2. You will be redirected to the “Ur Portal,” a trusted official government portal. First, create your account or log in. You will then be automatically redirected to the Complaint Management System platform.
3. The platform interface includes an electronic complaint form that specifies the details required to submit your complaint.
4. You can attach supporting documents, images, or files to enhance the quality of your submitted complaint.
5. Complete all the sections of the form, and once submitted, you will receive a special tracking code via a text message sent to the phone number registered with the complaint. This code allows you to follow up on your complaint.

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